Committed to providing world-class technical support

Our team of experts will help ensure that your organization is successful when using any of our STK Information solutions.   

Use our Support Portal to report a software issue or ask a question. You may also track the status of an open ticket. Support subscribers may access our state-of-the-art UKF (Universal Knowledge Framework) knowledge content library through the portal. 

Also, we offer comprehensive training courses at several of our global offices. Our training courses educate users on industry-specific solutions functionality, and much more.

 

Local Customer Service

STK approach is designed to provide its customers with a specific, scalable portfolio of support services.
To deliver this top-quality customer service in all the regions where our customers operate, our Customer Service teams are active at the local and global levels.
Our local teams take into account specific local needs and may also be supported by international teams, when extra support is required for information technology and service solutions.

Global Customer Service

The Global Customer Service has specific responsibilities, that include providing technical support to local subsidiaries and distributors, training subsidiaries and partners to provide training to our customers worldwide on how to use our products and solutions, ensuring that the customer’s voice is heard for technical input during projects to develop and improve our products.

STK Support Packages

In addition to our standard Product Warranty Coverage, STK Health offers support plans designed to meet your business needs, ensuring you get the help and guidance you need to transform your business with solutions always performing to the highest level.
Please review available STK's customizable Support Plans, visiting our Essential Support Services to drive business continuity.

STK is committed to offering first class products and services to our clients and professionals worldwide, getting the guidance you need to take the best path toward digital transformation, cloud adoption, and sustainable innovation.
Our support services help you business adapt and ensure high-performing solutions.